Office Administration and Manager

About the Role

What you'll do

• Office & Administrative Operations:
• Oversee daily office functions including filing, scheduling, supplies management, and record-keeping.
• Support the owner/manager with administrative tasks and company communications.
• Receptionist Duties:
• Greet visitors and customers warmly, both in person and over the phone.
• Answer and direct incoming phone calls and emails.
• Schedule service appointments and route calls or messages to appropriate staff.
• Accept and process incoming mail, deliveries, and packages.
• Maintain a clean, organized, and professional front office environment.
• Customer Service:
• Respond to inquiries in a friendly and professional manner.
• Help resolve customer issues and direct service requests to the appropriate team member.
• Follow up with customers after service to ensure satisfaction and document feedback.
• Financial & Bookkeeping Support:
• Assist with billing and payment tracking.
• Process deposits and support payroll/timesheet entry.
• Coordinate with the accountant as needed.
• Team & Operations Coordination:
• Help onboard and support new employees with administrative setup and training.
• Assist with scheduling team meetings and managing calendars.
• Support compliance with safety procedures and documentation requirements.

What we're looking for

• 2+ years of office administration or receptionist experience, ideally in a small business or
• service industry.
• Strong customer service and communication skills.
• Organized, detail-oriented, and self-motivated.
• Proficient in Microsoft Office (Word, Excel, Outlook); experience with QuickBooks or
• similar software is a plus.
• Ability to manage multiple priorities and handle confidential information.
• Knowledge of utility services, trades, or field service operations is an asset, but not
• required.